← Services
For founders and leadership teams
Advisory partnerships
A standing operator view for teams building veterinary software. Most VetStack clients work this way: regular sessions, support in between, and someone who knows how practices will react before you ship.
What it covers
The decisions that are expensive to get wrong
Sessions follow what's in front of you that month. These come up most.
- Go-to-market strategy, sequencing and target segments
- Pitch and demo reviews before they reach practices or investors
- Roadmap feedback against real practice workflows
- Customer success design: onboarding, adoption and the metrics that matter
- Partnership and integration strategy
- Ad-hoc support between sessions when something can't wait
Other ways to work together
When you need more than advice
- Fractional Head of Customer SuccessCS leadership before you're ready for a full-time hire. Build the function, the playbooks and the metrics, then hand over.
- Customer success workshopsWorking sessions for product and CS teams, with a written CS blueprint to follow.
- Independent product reviewHosting, processes, data protection, compliance and clinical fit, written up as a report. Code reviews are referred to technical partners.
How it runs
Getting started
- Intro callWhat you're building, where you are and what's in the way.
- OptionsA short proposal with a few ways to work together.
- ScopeA statement of work for the option you choose.
- PartnershipRegular sessions, reviewed every quarter.
Recent work
Selected engagements
Launch retainer for an overseas PMS vendorOngoing operator support for UK market entry and early rollout.
Customer success workshop and blueprintFor a global animal health company's client messaging product.
BackgroundFounding customer success leadership at two veterinary SaaS companies, and 800+ PMS rollouts led at IVC Evidensia.