UK Independent Vet PMS Survey 2026

The March 2026 CMA final report introduced new transparency obligations on every UK practice: visible price lists, the £21 / £12.50 prescription fee caps, ownership disclosure, and price comparison participation. The operational lift falls largely on the Practice Information Management System.

The corporate groups have internal benchmarking teams comparing how their PIMS stacks vendor by vendor. Independent practices have almost nothing equivalent. Most owners change PIMS once a decade, often based on a vendor demo, a couple of conference conversations, and instinct.

This research is built to close that gap. By aggregating what UK independents actually use, how satisfied they are, and how confident they are that their vendor will deliver on CMA compliance, the published report gives independent practices the same peer benchmark the corporates have on tap.

It also gives the profession leverage. If 60% of practices on a given PMS are unconfident about CMA readiness, vendors hear about it. If practices choosing in the next 12 months know what their peers picked and why, the choice gets cleaner.

We are publishing the aggregated findings free for the profession. No paywall, no lead capture for vendors, no commercial follow-up to respondents.